Return Policy

**ALL RETURNS MUST BE MADE WITHIN 14 DAYS OF RECEIVING YOUR ORIGINAL PURCHASE**

Beyond 14 days, returns will not be accepted for credit or refund per the Manufacturer's Policy. No Exceptions.

• After your merchandise is returned and it meets our return criteria listed below, you will receive a full refund for the product. Shipping costs will not be refunded unless it is determined that an error occurred on behalf of Red Line Emergency Services.

• Damaged shipments received in a damaged condition must be reported to us immediately upon receipt.

• If your product is NOT returned in its original condition, it will be shipped back to you.

• Returned merchandise must be received in unopened original packaging with no evidence of use.

• Non-Returnable Products:  Clearance Sales and Custom Products (including PPE gear, custom threads, made to order sizes of adapters and fittings, customized bots, customized gloves, fittings/hoses that have been stamped/lettered leather shields, metal shields, badges, collar insignias, altered/hemmed items, and embroidered items mae to your specifications) are not returnable. Only product defects or customization mistakes are returnable.

• All promos that no longer qualify will be reversed.

Important Note on Helmet Returns:

Helmets may be returned if, upon receipt of your order, the helmet is not what you expected or does not fit properly. You must make this decision before you put your helmet into service, install decals, mark your name on the helmet, or make any other alterations to the helmet. Do not remove any protective coverings from the faceshield, goggles, or Bourke flip eye shields until you decide to keep the helmet. Helmets returned with any indication of use, including perspiration marks on the liner, will be sent back to you, and credit denied.

Important Note on Embroidery or Heat Pressed Returns:

No returns on embroidered items or heat pressed items. The clothing item cannot be returned for anything other than mistakes in the embroidery or a manufacturer's defect in the clothing.

Warranty Issues:

Items that have been put into service and are thought to be defective fall under the manufacturer's warranty, if there is one available. The item will need to be returned to your sales representatives or to Red Line Emergency Services. We will send it to the manufacturer for evaluation. Repair, a replacement, or a refund will be at the discretion of the manufacturer based on the results of their evaluation.

**ALL RETURNS MUST BE MADE WITHIN 14 DAYS OF RECEIVING YOUR ORIGINAL PURCHASE**

To make a return, please fill out the Returns Form.